Customising the DOO_ReturnOrderGenericProcess to bypass receipting and invoicing
Has anyone created a custom orchestration definition for returns that actually bypasses all steps to simply set the Unreferenced RMA to Closed?
Our client wants to use unreferenced RMAs for the following scenarios:
- Sales order created for item ABC111. Warehouse incorrectly sends item ABC222.
- Customer wants to return the incorrectly sent item ABC222 but of course we do not want to record the receiving or the billing as the item was sent in error.
- The client simply wants to create an unreferenced RMA for ABC222 as a record in OM of the invalid transaction.
Is this possible or do we need to record the receiving in OM even though on hand for ABC222 has not been impacted?