Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Customising the DOO_ReturnOrderGenericProcess to bypass receipting and invoicing

in Order Management 5 comments

Summary:

Has anyone created a custom orchestration definition for returns that actually bypasses all steps to simply set the Unreferenced RMA to Closed?

Content (required):

Our client wants to use unreferenced RMAs for the following scenarios:

  1. Sales order created for item ABC111. Warehouse incorrectly sends item ABC222.
  2. Customer wants to return the incorrectly sent item ABC222 but of course we do not want to record the receiving or the billing as the item was sent in error.
  3. The client simply wants to create an unreferenced RMA for ABC222 as a record in OM of the invalid transaction.

Is this possible or do we need to record the receiving in OM even though on hand for ABC222 has not been impacted?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!