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Customising the DOO_ReturnOrderGenericProcess to bypass receipting and invoicing

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Summary:

Has anyone created a custom orchestration definition for returns that actually bypasses all steps to simply set the Unreferenced RMA to Closed?

Content (required):

Our client wants to use unreferenced RMAs for the following scenarios:

  1. Sales order created for item ABC111. Warehouse incorrectly sends item ABC222.
  2. Customer wants to return the incorrectly sent item ABC222 but of course we do not want to record the receiving or the billing as the item was sent in error.
  3. The client simply wants to create an unreferenced RMA for ABC222 as a record in OM of the invalid transaction.

Is this possible or do we need to record the receiving in OM even though on hand for ABC222 has not been impacted?

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