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Configuring Role-specific Contextual Answers — Cloud Customer Connect
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Configuring Role-specific Contextual Answers



This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"

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Different responses for the same utterance? 

This step-by-step setup guide demonstrates how the user's role is initially evaluated to determine the appropriate response. In this vacation balance scenario, employees with the security role will be directed to the eBusiness application; otherwise, the standard response will be provided.

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