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when does Journey trigger's in case of effective start date is changed? — Cloud Customer Connect
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when does Journey trigger's in case of effective start date is changed?

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edited Aug 11, 2023 2:51AM in Journeys 8 comments

Summary:

Hi Everyone,

I have a scenario where my onboarding journey is triggered based on action "Hire". If I hire an employee with effective date 9th Sep 23 (future dated). however, late on Employee planned to join on 14th Sep 23 so I change the date using "Change start date" action. on which date the journey will trigger?

Is it possible to trigger the journey based on 14th Sep 23?

Content (required):

Journey triggering mechanism.

Version (include the version you are using, if applicable): 23C


Code Snippet (add any code snippets that support your topic, if applicable):

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