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Query regarding Loan element — Cloud Customer Connect
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Query regarding Loan element

Received Response


There is a loan , which have 1 payment element(Direct Payment) and other as recovery element(Voluntary deduction). I'm trying to process this loan, but the Payment Element(Direct Payment) is not getting picked up in the Payroll Run and end up showing 0.0 Net Pay

But the same element is getting processed in the Quickpay.

  1. I have created 1 element group and include that recovery element and Tax and NI
  2. This recovery element have indirect feed to Direct payment element, when processed.

Business requirement is to process this element separately and recovery can be done in the very next available pay period.

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