You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Issue with Check Application Status Intent in External Candidate Experience Skill

Received Response
45
Views
6
Comments

Summary:

Issue with Check Application Status Intent in External Candidate Experience Skill - 'Sorry, an unexpected error occurred.'

Content (required):

Hello,

We are experiencing an issue using the External Candidate Experience skill when a candidate tries to check their application status using the DA.

If the candidate is not already authenticated on the career site (applied for a job in that same session, signed in to manage their profile, etc.), the Digital Assistant asks for their email address that was used for applying which the candidate provides. Then, the DA always returns an error stating 'Sorry, an unexpected error occurred' rather than sending the candidate a 6 digit verification code to enter in. Below is an example:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!