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Could someone help me identify the error in the trigger script?

in Help Desk 7 comments

Summary:

We have a requirement to automatically change the status to "Resolved" for service requests with the subject "FYI: Termination" when they are assigned to a specific queue and we are using Classic Helpdesk.

For this, we added a trigger of type "After Transaction Posted" in the server script for the Service Request object, but it is not functioning as excepected.

if (QueueId == '300008995681606' &&

Title && (Title.contains("FYI: Termination")) &&

(StatusCd == 'ORA_SVC_INPROGRESS' || 'ORA_SVC_NEW') && StripeCd == 'ORA_SVC_HCM'

)

{setAttribute('StatusCd', 'ORA_SVC_RESOLVED')}


Could someone help me identify the error in the trigger script?

Content (required):

We have a requirement to automatically change the status to "Resolved" for service requests with the subject "FYI: Termination" when they are assigned to a specific queue.

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