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AVAYA AIC 7.2 CTI integration with Oracle B2B Service

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Summary:

How to integrate AVAYA CTI with Oracle B2B service

Content (required):

Hi folks,

We are starting a new implementation for Contact center where the telephony provider is AVAYA AIC 7.2 on prem client and we want to add it as a toolbar in Oracle Fusion B2B Service.

Has anyone worked on this before? Is it feasible to do?

Regards,

Shashi

Version (include the version you are using, if applicable):

AVAYA AIC 7.2

Oracle Fusion 23B, 23C

Code Snippet (add any code snippets that support your topic, if applicable):

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