Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

AVAYA AIC 7.2 CTI integration with Oracle B2B Service

Summary:

How to integrate AVAYA CTI with Oracle B2B service

Content (required):

Hi folks,

We are starting a new implementation for Contact center where the telephony provider is AVAYA AIC 7.2 on prem client and we want to add it as a toolbar in Oracle Fusion B2B Service.

Has anyone worked on this before? Is it feasible to do?

Regards,

Shashi

Version (include the version you are using, if applicable):

AVAYA AIC 7.2

Oracle Fusion 23B, 23C

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!