What's new in Customer Journeys?

Connect and learn more! ×
Cancelling an Assigned and Started FA by Supervisor — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Cancelling an Assigned and Started FA by Supervisor

Accepted answer
21
Views
5
Comments

Summary:

Good day!

I do have a question. Here's the background:

  1. A field activity was assigned to a field worker by a supervisor.
  2. Field worker "started" the field activity.
  3. Field worker realized that supposedly, the field activity should be cancelled so he didn't complete the task. However, the field worker forgot to cancel/not done the field activity in OFS.
  4. Days past, during reporting, the supervisor found out the the field activity is still in started status.
  5. When the supervisor tries to cancel it, the "cancel" or "not done" buttons are no longer displaying,

*Note that field worker and supervisor have different user type form.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!