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Are all past activities, regardless of its activity status, part of retention? — Cloud Customer Connect
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Are all past activities, regardless of its activity status, part of retention?

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Summary:

Hello. Quick questions: When it comes to retention, does it check the status of the activity like pending or started will not be part of it? Or would it be deleted regardless of its status? Just confirming so that we would create a report for non-completed FAs between C2M and OFS activities (due to no longer available).

Content (required):

Retention Period Question

Version (include the version you are using, if applicable):

23C

Code Snippet (add any code snippets that support your topic, if applicable):

N/A

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