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Mass Updates to Help Desk Requests in 23C Release — Cloud Customer Connect
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Mass Updates to Help Desk Requests in 23C Release

Accepted answer

Greetings everyone,

I'm curious about the capabilities of the 23C release for the Next Gen HR-Helpdesk regarding mass updates. Specifically, I'd like to understand how to efficiently execute "Mass Updates to Help Desk Requests in the Redwood User Experience." The details can be found in this resource: https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/r13/wn/helpdesk/releases/23C/23C-helpdesk-wn.htm

Despite my exploration, I haven't come across any buttons or actions within the Helpdesk interface that would allow me to accomplish this task. Could it be that this particular feature is not yet available in the 23C Release?

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