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How to enable Feedback component in HCM-ODA Chat Window While Closing the Window using (X) button — Cloud Customer Connect
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How to enable Feedback component in HCM-ODA Chat Window While Closing the Window using (X) button

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Summary: How to enable Feedback component in HCM-ODA Chat Window While Closing the Window using (X) button


Content (required): We have enabled the feedback component with the Exit intent by following the document https://docs.oracle.com/en/cloud/paas/digital-assistant/use-chatbot/insights1.html#GUID-50B4C868-36A1-42F7-A79E-1796A1972CC2.

But is there a way to enable the same feedback component when user clicks on the (X) button on the chat window? User see a warning message when they close the chat window at present but is there a way to add feedback component before the warning message?

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