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Redwood -HR Helpdesk - Prevent an External Contact from creating a request
Summary:
Hi
Is it possible to prevent external contacts from creating a request when they email the mailbox where requests are created from.
Content (required):
For example: Employee A sends an email from an external email address to the HR@xxxxx.com mailbox which in turn creates a heldesk request.
Is there a profile option to ensure that the request is not created. Employee A's external email address is not on the system.
Currently a request is raised when anyone emails the mailbox which creates requests.
Version (include the version you are using, if applicable):
23C
Code Snippet (add any code snippets that support your topic, if applicable):
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