Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Force user to use existing contact in system

in Sales 1 comment

Summary:

Hi Team ,

I have enabled duplicate identification for contact and real time identification of duplicates.

So when user tries to create a contact and system finds a duplicates , the possible duplicate pop up appears with duplicate contact listed out.

The user also has an option to continue create the contact . Is there any way to disable the continue with create option and force user to choose the duplicate identified by the system ?

Content (required):

As a user, I should be able to prevent user from creating duplicates , if system identifies one.

Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!