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Credit Memo Approval Rule - Dispute Amount

in Receivables & Collections 2 comments

Hello

Could you please advise in Credit Memo Approval Rule that what is the difference between CreditMemoHeader.amountInDispute and CreditMemoHeader.requestDisputeAmount?


We have just changed the rule to

CreditMemoHeader.requestDisputeAmount more than 0

Before that it was

CreditMemoHeader.requestDisputeAmount same or more than 0.01


We have a few disputes submitted but it fails on Approval Notification with below error.


For example of transaction : Transaction Amount is 100.10 and Current Amount is 0.10 then a dispute amount that was submitted was 0.10 then it failed. I thought the rule should be okay as Dispute Amount is more than 0 then I realised that the rule is requestDisputeAmount not DisputeAmount. Could you please advise what's the difference between these two value? Or is the rule fine but the dispute failed with something else?

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