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Configurar milestones en horas

in Help Desk 2 comments

Hi team,

We need to configure the milestones for HR Help Desk according to severity.

Low

• First Metric response: 8hrs 

• Resolution Metric: 24hrs

Medium

• First Metric response: 6hrs

• Resolution Metric: 16hrs

High

• First Metric response: 4hrs

• Resolution Metric: 8hrs


How do we capture them in the measurement of time?

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