Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Tags for Routing in HR Helpdesk Next Gen
Summary:
Using Tags for Routing in HR Helpdesk Next Gen
Content (required):
I read in the doc that you can use tags for routing. However, I am missing some information here, since it is not defined more precisely in the documentation. Can someone help me?
1. is it possible to define standard tags? If so, where are they entered?
2. are the tags selected by the agent or by the primary contact in the HR helpdesk?
3. where can I find the field in the standard? On which screen?
4. does anyone have experience with routing via tags?
kind regards
Pamela
Version (include the version you are using, if applicable):
Tagged:
0