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Next Gen HR Helpdesk: How to restrict certain Status for Employees — Cloud Customer Connect
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Next Gen HR Helpdesk: How to restrict certain Status for Employees

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Summary:

Next Gen HR Helpdesk: How to restrict certain Status for Employees

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Hi Team

We have configured some custom status like Case Management, Re-open, Pending Clarification, Awaiting Internal Response etc. However all these status are also visible to Employees (helpdesk user). When Employees trying to re-open a helpdesk by editing status, employee can see all the status. Is there a way to restrict the status for employees only?


Thanks

Version (include the version you are using, if applicable):

23c

Code Snippet (add any code snippets that support your topic, if applicable):

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