Redwood HR Helpdesk 23C - Queue Security - Quick Question
I have a quick question about queues and agents.
If an Agent is not a member of a queue, they create a request and assign it to that queue. Should they be able to view the request even when they are not a member of the queue?
Agent1 creates a request for employee1 and assigns the request to queue1.
Agent1 is not a member of queue1.
Agent1 can see the request they created for queue1 even though they are not a member of this queue.
How do I stop Agent 1 viewing this request in queue1?