You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Holding the customer by using "Update Work Status" on Collections Dashboard actually do?

Received Response


Holding the customer by using "Update Work Status" On Collections Dashboard actually do?

Content (required):

Just want to know what various options on "Update Work Status" on Collections Dashboard actually do. I know there is a note from Oracle (How does the options in "Update Work Status" On Collections Dashboard work ? (Doc ID 2120541.1)) explaining this but it's not clear in the note what actually various options allows or stops in terms of collection activities, strategy assignment, change of strategy or strategy tasks.

For example, If I hold the customer, would collection programs not update the customer score if there are any further delinquent transactions or change the strategy based on score or stop assigned strategy task to execute or if customer do not have any strategy task assigned, it would stop assigning of the tasks

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!