Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
HR Help Desk, Service request assign to an agent in the queue but the agent is the Respondent
Summary:
Our client is using HRHD for complaints of discrimination and civility. If an employee raises an SR and the person they are raising a concern is part of the queue agents, they don't want this SR to be assigned to the respondent. Such SR needs to be assigned to a different agent.
Content (required):
We do not have access to case management newer functionality, as our client is FED REP and doesn't have Redwood. Is there anything we can do with assignment rules that can solve this?
Version (include the version you are using, if applicable):
23C
Code Snippet (add any code snippets that support your topic, if applicable):
0