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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Restriction of roles through Help Desk category management.

It is required to restrict roles by managing categories.

A copy of the Next Gen Human Resource Help Desk Administrator role was made for data security policy configuration.

In configuration of the policy these are the properties that we placed, a report was obtained to obtain the ID categories, for the test of the Payroll category is what was configured.

The user with which the configured category is tested is added.

Subsequently the process of synchronization of roles and users is executed.

 The user assigned to the role enters the Help Desk and does not see the requests of the Payroll category only.

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