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Restriction of roles through Help Desk category management. — Cloud Customer Connect
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Restriction of roles through Help Desk category management.

Received Response

It is required to restrict roles by managing categories.

A copy of the Next Gen Human Resource Help Desk Administrator role was made for data security policy configuration.

In configuration of the policy these are the properties that we placed, a report was obtained to obtain the ID categories, for the test of the Payroll category is what was configured.

The user with which the configured category is tested is added.

Subsequently the process of synchronization of roles and users is executed.

 The user assigned to the role enters the Help Desk and does not see the requests of the Payroll category only.

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