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    To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

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    Blank Primary Point of Contact and Assigned Agent LOVs

    in Help Desk 7 comments

    Hi,

    I am configuring Oracle HR Help Desk and facing an issue with 2 fields (Primary Point of Contact and Assigned Agent).

    Both the fields are not showing any values in the drop down and are blank. Primary Point of Contact is auto-selected on HRHD request creation but agent cannot change it as it doesn't show drop down values. As for the Assigned Agent, it shows no values.

    I have tried following:

    1. Ran Synchronize User ID (with hire date of the agent having issues)
    2. Configure Adaptive Search - Republished HR Help Desk Search
    3. Have configured Queues and Agents are assigned to it as Resources
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