Do we have Next Gen log for tracking the names who have updated the service requests?
Is there a log or tracker which can let us know which Agent has made any kind of changes on the service ticket?
Changes can be reassignment of service request or making changes to it?
The Last Updated By field list only the person who is assigned the ticket and not the one who has changed the info.
Would like to know of a tracker of log where we can see who all had made changes to the service request.
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