What's new in Customer Journeys?

Connect and learn more! ×
Do we have Next Gen log for tracking the names who have updated the service requests? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Do we have Next Gen log for tracking the names who have updated the service requests?

Accepted answer
14
Views
2
Comments

Summary:

Is there a log or tracker which can let us know which Agent has made any kind of changes on the service ticket?

Changes can be reassignment of service request or making changes to it?

The Last Updated By field list only the person who is assigned the ticket and not the one who has changed the info.

Would like to know of a tracker of log where we can see who all had made changes to the service request.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23C

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!