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Seeking Guidance on Enabling Email Communication in Next Gen Help Desk

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Dear Oracle Community,

I recently implemented the Next Gen Help Desk and am now looking to enable Email Outbound and Inbound channels.

However, I've encountered some challenges with the documentation and would greatly appreciate your insights on best practices in this regard.

Specifically, my questions are as follows:

  1. Channel Configuration:
    • To enable email communication, do I need to create one Email channel with the HR Help Desk Stripe, or should I set up two separate channels, one for Inbound and one for Outbound email?
    • Do I need to configure the HCM and CRM Stripe, or are they unnecessary since I intend to use the email channel exclusively for the Helpdesk?

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