Agents are not receiving email notifications.

Summary:

Our agent isn't receiving help desk tickets that are assigned to him.

He is part of the queue and was receiving notifications but has randomly stopped.

Content (please ensure you mask any confidential information):

Next gen HR Help Hesk Notifications not emailing.

Version (include the version you are using, if applicable):

23C

Code Snippet (add any code snippets that support your topic, if applicable):