Redwood - HR Helpdesk - Employee Replying to emails sent from the Helpdesk.
I hope you can help.
I have set up the functionality where an agent can send an email from a help desk request and the recipient can reply to the email. The reply email will appear in the helpdesk request from which it was sent.
I have also set up this functionality in conversations where an agent can send an email from the conversation tab of the request and once the email is replied to the reply will appear in the conversation tab. It is possible to send an email to an external email address.
Does anyone know if there are any liciensing implications by adding this functionality to the customers system.