What's new in Customer Journeys?

Connect and learn more! ×
Service Request Audit History Reporting — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Service Request Audit History Reporting

Question
8
Views
0
Comments

Hi all,

I was wondering if anyone had a report or knew of a way to report on the audit history of Service Requests.

We've been asked to build a report based on SLA's for when SR's move from one queue to another, are opened, closed, etc

Happy to be built within SQL or OTBI if its at all possible or any knows of a way for it to be done.

Many thanks!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!