You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now

Progress with Redwood: Redwood Resources for Oracle Cloud HCM -  Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

SR not being assigned to a queue

edited Nov 13, 2023 9:19AM in Help Desk 3 comments

Good morning,

I'm not sure if anyone else has experienced a similar issue? For some reason when a SR is being raised on occasion it is not being assigned to a queue and a Help Desk agent then has to go in and assign.

This issue happened a couple of months back but it seemed to have sorted itself out however it has started happening again.

23C

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!