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How to trigger approval workflow when a subscription line is closed?

Received Response
edited Nov 14, 2023 12:18AM in Subscription Management 1 comment


We would like to configure an approval workflow to trigger when a subscription line is closed, however, current functionality is the line goes straight to close without triggering approval workflow and there are no options in Approval configuration task to enable this for closure.

Can someone advise if it's possible to have an approval workflow when someone wants to close a subscription line?

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