Unable to load 'Manage Journal' page.

Summary:

A user is having issues with loading the "manage journal" page.

Content (please ensure you mask any confidential information):

The "Manage journal" page will not load. We suspect the cause to be that the user have their page setting to show all columns. Since the user is unable to load to remove show all columns, is there any other way to reset this?

Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):