Setting up SR visibility through System Access Group
Summary:
Multiple conditions in Object Rule in System Access Group are not showing the result as per expectation.
Content (please ensure you mask any confidential information):
Steps:
- Go to the System Access Group --> Object Rule
- Select Service Request Object.
- Create a new rule. Rule 1
- Add conditions with Queue attribute as shown in snapshot.
- Create another rule (Rule 2) to add condition with attribute AccountPartyName = LON01
- Save & Publish
- Run Perform Object Sharing Rule and Assignment
- Update Groups and Members
- Login in Fusion with the user for which the security is configured.
- Navigate to Service --> Service Requests
- Search all open Service Requests
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