BPM Approval worklow failed when the approval is expected to go to the manager
Summary: I am getting the follwoing error: The rule in the xx rule set failed because a supervisor does not exist for xx
The BPM Approval rule is : When the BU is X and the Claim settlement amount is greated than a specified amount
Then the Approval should go to the manager of the person who submitted the claim for approval.
Starting Participant: HierarchyBuilder.getManager("supervisory",ChannelCustomerClaimsApprovalTaskPayloadType.getCustomerClaimResponse.result.submittedBy,-1,"","")
Top Participant: HierarchyBuilder.getPrincipal("FINUSER30",-1,"","")
I have already assigned a manager for my user from Manage Users setup.
Can anyone please advise why the workflow is erroed with the error , supervisor does not exist for my user?