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BPM Approval worklow failed when the approval is expected to go to the manager

in Channel Revenue Management 6 comments

Summary: I am getting the follwoing error: The rule in the xx rule set failed because a supervisor does not exist for xx

The BPM Approval rule is : When the BU is X and the Claim settlement amount is greated than a specified amount

Then the Approval should go to the manager of the person who submitted the claim for approval.

Starting Participant: HierarchyBuilder.getManager("supervisory",ChannelCustomerClaimsApprovalTaskPayloadType.getCustomerClaimResponse.result.submittedBy,-1,"","")

Top Participant: HierarchyBuilder.getPrincipal("FINUSER30",-1,"","")


I have already assigned a manager for my user from Manage Users setup.

Can anyone please advise why the workflow is erroed with the error , supervisor does not exist for my user?

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