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Creating an Included Warranty Subscription for an asset with no warranty item

edited Aug 29, 2024 7:28PM in Subscription Management 1 comment

Summary:

We have an asset created after order orchestration for a shippable item with no relationship with warranty item (included warranty item). This didn't trigger the included warranty creation for this asset after the Reprocess Installed base Updates job is run.

Is there a way for us to still create the included warranty for this asset? We have tried adding the warranty item to the relationship of the shippable item and tried running the Reprocess Installed base Updates job but, the asset is still not being picked for the included warranty creation.

On going through the documentation, we came across a note that the included warranty subscriptions can be created through APIs or Import Management. Can this be leveraged for IW creation in this case, if so, please provide us any documentation for the creation of IW subscriptions either through APIs or Import Management.

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