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Tenancy "Failed" and I don't have access to anything

Received Response

Under my tenancy page it says "Failed" under the like box on the left I have been using Oracle for over a month now but since the free trial has ended its been saying I don't have access to spawn and new instances and I cant view any of my account details or anything. Its like I'm logged into a non admin account but I'm logged into the one I always logged into and its the only user I have. If I am missing any details or am just missing something I apologise I just can't seem to figure out

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