You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Add automatically an agent to a queue using core hr parameters

edited Nov 20, 2023 3:07PM in Help Desk 1 comment

Hello,

there is a way to add a resource that has certain parameters inside a queue through an automated proccess? ( so, we are talking to manage the movement of agents inside and outside queues) Massive upload from HDL or HSDL that pick few parameter from core hr and if match add or remove the agent from a queue?

Are there massive uploads from HDL or HSDL, for enabling resources from the Resource Directory? or can it only be done manually, person by person? (so, anablig / disabling an employee as a resource)

Thanks,

Giulia

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!