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We have requirement to setup Automatically status change for Helpdesk SR's when response received

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Hi There,

We have received requirement to setup HRHD automatically status change of SR's when customer user send response via email.

Status should be changed from On=Hold to In-Progress.

After going through Oracle document i understand that this can be achieved setting up triggers and writing groovy scripts.

Can anyone please help with setup if they have already using this functionality ?

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