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Returning used SN from customer on new “Used” item number creates duplicate assets records

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edited Apr 1, 2024 3:30AM in Maintenance 2 comments

Summary:

Returning used SN from customer on new “Used” item number creates duplicate assets records

Content (please ensure you mask any confidential information):

When a customer returns a used SN, we receive it via RMA back into stock on a new "used" item number as its cost is different and we cannot received it on the original item number.

Issue is that upon receipt, a NEW asset is created while the original one remains as still installed at customer site.

What is the best practice for returning used assets while updating correctly the Asset?

Version (include the version you are using, if applicable):

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