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Automatic item substitution not happening

Accepted answer

Summary: Automatic item substitution not happening.

I. The requires setups are done.

  1. Item relationship has been established
  2. Followed with Collection
  3. Ran Refresh and Start the Order Promising Server

II. Item substitution created and controlled at Master Org Level

III. ATP and Sourcing rules are set.

Yet, the automatic item substitution is not happening. However, the manual item substitution is showing the substitute item in the Fulfillment line. Hence, we are able to do manual item substitution via Actions in Fulfillment and process the Sales Order

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