Automatic item substitution not happening
Summary: Automatic item substitution not happening.
I. The requires setups are done.
- Item relationship has been established
- Followed with Collection
- Ran Refresh and Start the Order Promising Server
II. Item substitution created and controlled at Master Org Level
III. ATP and Sourcing rules are set.
Yet, the automatic item substitution is not happening. However, the manual item substitution is showing the substitute item in the Fulfillment line. Hence, we are able to do manual item substitution via Actions in Fulfillment and process the Sales Order
Content (please ensure you mask any confidential information):
Version (include the version you are using, if applicable):
0