account was terminated with 0 warning and no explanations whatsoever.

After having helped creating and using an oracle cloud trial for a German Cooperative in February of 2022, and after using the account for almost 2 years, based on Always-Free services, the account was terminated with 0 warning and no explanations whatsoever. Not sure what happened and trying to get an explanation over the Free Tier Chat I only get this: We see the System terminated your account and unfortunately, we cannot reactivate or restore the account. Thank you for chatting with us. Have a good day! This is a production content management system for the cooperative and now we do not know what