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Advance Collections - Customer Data on Dashboard

Received Response
edited Nov 30, 2023 7:44AM in Receivables & Collections 2 comments

HI Team,

I was previously provisioned access to 'Advanced Collection' module in Oracle but my access does not appear to be setup completely. Need assistance with completing setup to see customer data/leave notes.

I am currently not able to see customer data on the main dashboard (all AR associates should see all customer detail) and also not able to leave a note on a transaction.

Please share your thoughts on this.



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