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Unable to add New contacts using the Simplified Customer Template

in Receivables & Collections 5 comments

Hi,


I am Unable to add New contacts using the Simplified Customer Template, everytime it is giving the same error as below

"An account site with this combination of customer account and address already exists. Create the new site using a different address or reference data set."

Initially I tried by enter only the Contacts tab and later I learned that I need to enter the existing Customer information also in the Customer tab and then I entered it but system always trying to create a New Site and it is giving the error. Also I read a note (2185239.1) that I can load the contacts for an existing Customer Account or Site but system is not allowing the same. As per the note ID I entered all the non mandatory fields as well still it is giving the same error.

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