What's new in Customer Journeys?

Connect and learn more! ×
Issue in Expense workflow — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Issue in Expense workflow

Question
21
Views
0
Comments
edited Nov 30, 2023 7:59PM in Expenses

Hello


We are facing multiple issue in the expense workflow

  1. Few of the expense reports are getting auto approved, however the auto action is kept as False in the expense approval rule. I have referred this (Doc ID 2023928.1) document, but I wasn't able to verify the setup part, as I couldn't find the exact setup.
  2. When an expense report is reassigned, then the manager do not get the notification, and when it is timeout the user gets a notification that the expense report was rejected.
  3. For few claims, the manager gets the notification, but unable to approve it. We have verified that the expense report is going to the correct manager.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!