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Sales Order is having an Error and cannot Proceed

in Order Management 12 comments

Summary:

We have already raised an SR for this because it seemed to be a technical issue but we are not getting any response even the Severity is Already "2".

Problem: One Sales Order is having the following error and user cannot proceed for the shipment preparation. 

It displays these two errors below:

1.) Task Schedule for orchestration process 300000073935167 failed. Use recover task, recover order, or recover process to recover the failed task or process. (DOO-2685501)

2.) JBO-26061: Error while opening JDBC connection.: weblogic.common.resourcepool.ResourceDeadException: 0:weblogic.common.ResourceException: Could not create pool connection for datasource 'ApplicationServiceDB'. The DBMS driver exception was: IO Error: The Network Adapter could not establish the connection 

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