Didn't receiving reset password email

Summary:

We are not receiving the password recovery email or link from Oracle after we complete the password reset process.

Content (please ensure you mask any confidential information):

After trying numerous times and looking for online agent help, we are still not receiving the password recovery email or link from Oracle. It is not in the spam folder either. We are providing the correct information to reset the password but still not getting the desired results.

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):