What's new in Customer Journeys?

Connect and learn more! ×
Touchpoints: Schedule Check-in Fields are not editable for Manager POV — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Touchpoints: Schedule Check-in Fields are not editable for Manager POV

Received Response
43
Views
12
Comments

Summary:

Hello team,

we are implementing the Touchpoints app in production environment, and we noticed that when we sign into the system from a Manager account ( My Team - Touchpoints - Employees card), and we select the "Schedule Check-in" action, the Manager can not fill in the fields (aka Date, Frequency, Discussion Topics etc.).

Which is the reason for this and how can we make those fields able to be filled by the Manager?

Below, I am attaching some screenshots as well.


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!