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Invoice line stucked in Cancellatio Pending - Order Processing

in Order Management 4 comments

Summary:

Invoice orchestration line is stucked in Cancellatio Pending after cancelling it, order still in Processing

Content (please ensure you mask any confidential information):

Hello, after the cancellation of an order line and submitting the order revision, we find the orchestration process for that line stucked in Cancellation Pending status for the Invoice step. The process seems unable to continue, even creating another revision and submitting it again.

Now we have:

-the orchestration process in Cancellation Pending on the Invoice task

-the order line in Cancelled status

-the order overall still in Processing status


Does this situation happen to you? we would like to finally reach the Cancelled status for this order.

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