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Mapping CX.Account to FIN.Account instead of FIN.Organization

in Sales 11 comments

Summary:

Account hierarchy is different on Oracle ERP Cloud (FIN) and Oracle Sales Cloud (CX)

Content (please ensure you mask any confidential information):

We are implementing Oracle Sales Cloud for HiTech Manufacturing vertical.

We understand that Oracle ERP Cloud (FIN) Customer has three hierarchy of Customers - 1. Organization 2. Account 3. Site.

While Oracle Sales Cloud (CX) Account has only one hierarchy - 1. Account (Plus Account Address)

Also we understand that Oracle Sales Cloud (CX) Accounts is mapped to Oracle ERP Cloud (FIN) Customer Organization (and not Customer.Organization --> Account)

Thus when we create a prospect in CX it directly maps to (Oracle ERP Cloud) FIN.Organization.

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