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Move activities from one resource to another while maintaining the original activity sequence

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edited Dec 21, 2023 7:17PM in Field Service 1 comment

Summary:

When using Oracle Field Services, the set sequence of activities for a resource, is not being maintained when the activities are moved to another resource.

Content (please ensure you mask any confidential information):

Work has been assigned to a resource in the desired sequence in advance of starting todays route (decided by a dispatcher). The resource indicates that they are no longer available for that particular day. The work is then transferred to another resource to complete (by selecting all scheduled activities and using he move option). When the transfer is complete, the assigned work is no longer in the original order decided by the dispatcher.

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