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Defaulting Severity based on Category using VBS for Help Desk requests

in Help Desk 1 comment

Summary:

Hi, We are migrating from classic to Redwood Help Desk and now using the 'Help Desk Requests' and 'My Help' for the new improved experience. We are now working with exposing the custom fields and customizing the UI from VBS. One of the functionalities that we had in Classic is defaulting the Severity code based on the Category selected. We have moved the trigger scripts we had in 'Application composer -> Standard Objects -> Service Requests -> Fields -> Standard field -> SeverityCd -> Updatable' to 'Application composer -> Standard Objects -> HR Help Desk Requests -> Fields -> Standard field -> SeverityCd -> Updatable'

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