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Returning used SN from customer on new “Used” item number creates duplicate assets records — Cloud Customer Connect
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Returning used SN from customer on new “Used” item number creates duplicate assets records

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Summary:

 Returning used SN from customer on new “Used” item number creates duplicate assets records- What is the Best Practice for returning used Assets on a different Part Number

Content (please ensure you mask any confidential information):

When a customer returns a used SN, we receive it via RMA back into stock on a new "used" item number as its cost is different and we cannot received it on the original item number.

Issue is that upon receipt, a NEW asset is created while the original one remains as still installed at customer

site.

What is the best practice for returning used assets while updating correctly the Asset?

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